The Winter Fuel Payment scheme is designed to help older people during particularly cold weather. The payment is overseen by the Department for Work and Pensions (DWP) and is made available to those born on or before October 5, 1954. These individuals will be able to receive between £100 and £300 dependent on their circumstances to help with the cost of heating bills.
However, as the payment is important to many people, some have noticed they have not yet received the sum this year.
The Winter Fuel Payment was originally intended to be made by January 13, 2021, to those eligible to receive it.
However, when this date came and went, some pensioners expressed concern the sum was not yet in their bank account.
The DWP has now stated “technical issues” are the cause of the non-payment, but hopes these will be rectified soon.
One person wrote: “What is happening to the Winter Fuel Payment? My wife has been overpaid, I haven’t received mine.”
Another asked: “Any ideas on what has happened with the winter fuel payments?”
And a third said: “Still haven’t receive all my winter fuel allowance, I have written and phoned but still no payment.”
However, the DWP has alleviated concerns by providing further details into what has occurred.
A DWP spokesperson said: “Some 99.9 percent of Winter Fuel Payments have been made.
“We have deployed additional resources to make the remaining payments as soon as possible.
“We apologise for any inconvenience caused to those awaiting money.”
People usually get their Winter Fuel Payment automatically if eligible and either in receipt of the state pension, or another social security benefit, as long as this is not Universal Credit, Child Benefit, Council Tax Reduction or Housing Benefit.
For those who do not get either of these, or who live abroad, a claim may need to be made.
People who have received the sum before do not need to claim again unless they have moved abroad or deferred their state pension sum.
To qualify for a Winter Fuel Payment, aside from age, Britons will need to have lived in the UK for at least one day during the ‘qualifying week’ of September 21 to 27, 2020.
If not, they could get a Winter Fuel Payment if they live in Switzerland or the European Economic Area (EEA) or have a ‘genuine and sufficient link’ to the UK, such as having lived and worked there in the past.
Express.co.uk has contacted the Department for Work and Pensions for further comment.