How to find your Government Gateway User ID | Personal Finance | Finance


Government Gateway accounts are used for when you need HM Revenue and Customs services including PAYE information and self-assessment tax forms. These accounts are created when you enrol online on these platforms for the first time.

What is a Government Gateway User ID?

A Government Gateway User ID is used when you register for Self-Assessment, VAT or any other HMRC service.

This user ID will be sent to you by email or post at the time you register.

The number is a combination of 12 numbers.

To create an account you will need the following information: your name, an email address, a password and a memorable word.

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Call an HMRC helpline

If these links do not work, you should contact an HMRC helpline to recover your user ID.

The number you need to call will depend upon the service you are trying to access with your Government Gateway account.

The phone numbers are as follows:

  • Self-assessment: 0300 200 3600
  • PAYE for employers: 0300 200 3200
  • VAT: 0300 200 3701
  • Corporation Tax: 0300 200 3600
  • Charities: 0300 123 1073
  • Construction Industry Scheme: 0300 200 3210
  • Pension Schemes: 0300 123 1079.

If you want any other help, you can seek help here.

What to do if you are locked out of your Government Gateway account?

If you fail to enter the right user ID or password five times, you will be locked out of your account.

Your account will unlock after two hours.

Advisors from the HMRC helpdesk cannot unlock your account.

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