Scam artists have been using last week’s wireless outage at Rogers Communications Inc. as a way to trick people into clicking on fraudulent links.
One fake claim that’s made its way to social media falsely says that “R0GERS WIRELESS INC.” is offering a $50 credit to make up for the inconvenience if people click on a link.
One clue that it’s a fake is that the message spells Rogers with a zero instead of an O, although that’s harder to detect because the company name is spelled in capital letters.
Rogers is offering credits to customers, but that $50 flat-rate figure is bogus, and the link is potentially dangerous because it doesn’t come from the company.
A Rogers spokesperson said the real credit is equal to one day’s service, so the amount depends on the customer. A credit will go automatically to bills in May, so customers are warned not to click on the link.
“Some customers have received scam text messages requesting individuals (to) click on a link to collect a credit,” the company says on its website. “These messages are not from Rogers.”
A Rogers web page about frauds and scams also asks anybody who receives a suspicious text message to forward it to 7726 (SPAM) because the company doesn’t send credit notifications by text.
The company also offers a number of tips for its customers about communications that purport to be from them:
Check the email address, not just the sender’s name. Watch for extra words, symbols or substituted letters, especially in the domain name.
Links and attachments may contain malicious software, so don’t click or open them. Instead, go directly to the source’s official site.
Requests for personal information are a red flag. Major institutions, such as banks and government services, don’t ask for those details through email or text.
Be cautious if the sender requires a quick or urgent response.
Spelling and grammar mistakes are common in basic phishing messages, so read the message carefully.